For the safety of our employees during the COVID-19 pandemic, we are taking Government advice and instructing all of our staff to work from home. As a result, we will be unable to operate a phone system, so our customer service staff will be entirely dedicated to emails for the foreseeable future.
During this extremely busy time the quickest and easiest way to cancel your booking is online, through our Members area. You can log in, view, change and cancel your booking subject to our terms and conditions by clicking the following link: https://www.looking4.com/uk/members
As you can imagine, we have an unprecedented amount of cancellations to manually process, so we are experiencing major delays. We are working through this backlog as quickly as possible, but rest assured that if you email within your cancellation terms we will honour the cancellation request.
Please only email us at this time if your booking is for within the next 7 days.
Important: If emailing - Insert your travel date within the subject line to assist in prioritising those who are imminently due to travel.
We are working through all emails as quickly as possible and would like to apologise for any delays in our response during this peak volume period.
Below are the links to important updates from each airport
If you have concerns or want to know what your airport policy is then please follow the links below.
Belfast City - TBC
Humberside - TBC
London City - TBC
Southend - TBC
Teesside - TBC