Help and Support.
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Top 14 FAQ’s

  • I can’t find my confirmation email. What do I do? / When will I get my confirmation email? /How do I resend my confirmation email?

    • Your confirmation email will be sent from noreply@looking4.com so it may also be worth checking your junk box in case it has gone into there.

      If you can't find a copy then go to our help and support page and select 'Resend my email confirmation' enter your details and we will resend you an email as soon as we receive the request.

  • Do I need to print my confirmation email?

    • In most cases your email acts as your ticket so you 'must' print this and show it to the driver and/or transfer providers representative at the airport.

      Some of our airport transfer services require physical tickets, these tickets will either be attached to your confirmation email and in this case, you need to print a copy of these. Alternatively, you will be emailed your ticket/s within 24 hours of booking the service.

      Please note that full details of whether you need separate tickets are detailed on your confirmation email.

  • How much luggage can I take with me

    • If you look at the more information section (Transport Information) for each service as it advises how much luggage you are allowed per person on each of the transfers, there may be some instances that specific luggage details are in the (Provider Information) within this section, please check both.

      Please note that for infants under 2 years old there is no luggage allowance.

  • How do I book children and infants on a transfer?

    • You must include all infants and children at the time of booking to ensure the appropriate vehicle and space is provided, and where applicable tickets are issued for the total number in your party.

  • Should I and how do I book a child seat?

    • Both local and national laws regarding the use of child seats for infants and children vary from Country to Country.

      If you are booking a private transfer, we do recommend the use of booster of child seats for those under the age of 12, or up to 135cam, for safety purposes.

      We offer in most destinations a choice of either a child seat or a booster seat.

      In order to book these seats please contact us at reservations@looking4.com and we will advise you how to book these.

  • How do I add my bike/surfboard/golf bag etc.. to my booking and how much does it cost?

    • Sports equipment such as golf clubs, surfboards and bicycles are classed as excess luggage and may be chargeable. Please contact us at reservations@looking4.com to find out the details for your specific transfer.

  • What is the difference between a scheduled bus and a shuttle bus service?

    • A scheduled bus service operates to a fixed timetable, it will not wait for you should you be late or if your flight is delayed. A scheduled bus service also has fixed drop off/meeting points.

      Some scheduled bus services only operate during certain hours of the day, so please ensure that you check the timetable which is shown in the 'more information' (Provider Information) section of this transfer service; to ensure there is a bus which accommodates your flight time and the drop off/meeting point is suitable for you.

      Please note that 'Shuttle Services' are door to door airport transfer services, thus they take you directly (or as near as the vehicle is accessible) to your hotel or apartment, they are a shared service so you will travel with other people staying in the same accommodation or nearby to you.

      A Shuttle service waits until you arrive at the airport and in most destinations the service departs within 45 minutes of you making contact with the transfer provider.

      A Shuttle transfer is tailored around your flight times.

      Please note that Shuttle services do 'not' operate to private addresses or villas.

  • What is a speedy shuttle bus service?

    • A speedy shuttle bus service operates the same as a shuttle bus service, so it's tailored especially for your flight times, the exception is there is a maximum number of stops on route.

      Each speedy shuttle service we offer shows the maximum number of stops you will have, the exact number of stops and transfer time will depend on how many other passengers and different accommodations they are staying in.

      The speedy shuttle bus service is usually operated by minibus, however the actual vehicle type and size is transfer type can be carried out in any vehicle and simply depends on the provider and number of passengers.

  • How do I find where my airport transfer bus departs from?

    • Your email confirmation details the exact location of your bus stop if you have booked a scheduled bus.

      If you have booked with the scheduled bus provider Plus Group, detailed bus stop information will be attached to your tickets, which the provider will email you within 24-hours of making your booking.

      If you are travelling on any of the UK National Express services then you can visit National Express to confirm the exact bus stop location.

      If you have booked a shuttle or speedy shuttle service, full details of how to locate the driver/provider representative will be on your confirmation email.

  • How long do I have to wait upon arrival at the airport for my transfer to depart?

    • All scheduled bus and train services will leave at their scheduled time. Shuttle transfer services will leave no later than 45 minutes (or unless otherwise stated) after you contact the transfer provider. All shuttle services will try and keep waiting times to a minimum.

      All private transfers will leave as soon as you have made contact with the driver, or transfer provider.

  • Is it my flight times or pick up / meeting times I need to enter when searching for my airport transfer?

    • For UK Transfers please enter the approximate pick up time you would like as we offer automated scheduled coach times for these times entered.

      In all other destinations please enter your flight times, however in all locations; please double check all scheduled bus services prior to booking in order to see whether their fixed service times are suitable for your flights.

      Scheduled bus Ski airport transfers will only show if they are available for the flight times you have entered.

  • What happens if my flight is delayed?

    • All our private transfer providers closely monitor flight and cruise ship services in case of delays. Therefore, when you arrive your private transfer service will be ready and waiting for you. Should your delay exceed 3 hours then you may need to arrange your own transport and claim the cost back from your flight/cruise provider.

      If you have booked one of our Shuttle or Speedy Shuttle services you will be able to board the next available service. Please note that this may not be available immediately and you may have to wait several hours, or until the next day, and in areas where shuttle services are limited you may need to arrange your own onward travel.

      For all scheduled Trains, Express Trains and Trams; your ticket is an open ticket, so simply board the next available service.

      If you are on a scheduled bus service you are usually able to board the next available service, please check with your provider on arrival that there is availability on this service for you to do this.

      Looking4 regret that we cannot be held responsible for any costs incurred due to flight delays or missed travel connections resulting in poor weather conditions, state of roads or any other factors beyond our control.

  • How can I amend my booking?

  • Why can I not amend or cancel some airport transfer services?

    • Some of our Airport Transfer services cannot be amended or cancelled as they are sold at a very low or discounted price to the standard rate.

      If your plans are likely to change we recommend that you book one of the fully flexible transfer services, which will allow you to amend or cancel your booking as per our standard terms and conditions.

How to make a Booking

  • How do I make a booking?

    • 1. Select a return or single journey.

      2. Type in where you want your transfer to go from and then type in where you want to go to (we offer both return and single journeys to and from; city centres, holiday resorst, ports, train stations, bus stops/stations and tram stops) where you want to be taken to; or you can select from the drop down list.

      3. Select the date/s you want for your transfer/s to take place.

      4. Enter your flight times (or if you want a UK Transfer enter your preferred pick up transfer times).

      5.Select the number of passengers travelling. Please ensure you enter the correct number of children and infants from the drop down list.

      6. If you have a discount code enter this in the discount box.

      7. Click the 'Search' button and this will return a list of all the available transport vehicles and services for your journey.

      8. Click the 'Book Now' button next to the transfer service you want to book.

      9. Enter your Details; please ensure you enter the email address that you want all confirmation and any relevant correspondence to go to (this is the email address where we will send your confirmation and any additional tickets or information).

      Please note that in many destinations we ask for your mobile phone as our providers may need to call you to confirm your return pick up time or any important transfer update information, so please enter the phone number you will have with you on your trip.

      10. Depending on which Transfer Type you have booked you may be asked to enter your Accommodation and or Flight Details. Please note when entering your Flight Number our website should recognise your flight details and display them accordingly, in any instance they are wrong then please amend and then click 'Confirm'. Ensure that you enter your 'destination' accommodation name and full address so that our Transfer Providers know where you are staying and can thus provider the service.

      11. Select the payment methods you would like to use and enter your details and click the 'Confirm Booking' button.

      Once your payment has been submitted you will receive your reference number and confirmation that your booking has been made and the email address the confirmation email for your booking is being sent to, please ensure you check the email address information is correct.

      Your email confirmation will be sent a few moments after you have made your booking, carefully read the full instructions on this confirmation email.

  • What information do I need to make a booking?

    • We need to know the total passengers and whether any of these are children (use the drop down menu when you click on 'passengers' on the home page to see the children age groups.

      We also require your flight details (for most of our transfers) and also your destination accommodation name and full address, please note that in resort there may be more than one accommodation with the same name, so it's vital you include the full address to avoid any confusion.

  • What are the different Transfer services you offer?

    • We offer transfer services to and from; Airports, City Centres, Holiday Resorts, Bus & Coach Stops (Stations), Railway Stations, Tram Stops, Ports and key Tourist Attractions throughout the world. Each destination does vary with regards to the different mode of transport services available, remember we will only work with reputable transfer providers.

      If you complete the search form you will be returned all the transfer services available for that route.

      Look on the bottom section on our home page to see all the different possible modes of transport services that we offer throughout the world.

  • Why do I need to enter my flight times when booking?

    • Our transfer service providers require your flight details so that they can arrange your shuttle or private services according to your flight times. All private transfers are tailored to ensure that they are waiting for you upon your arrival, therefore if you are on a flight delay your transfer service provider has your details and can monitor the new flight times so they will still be waiting for you when you arrive.

      If you opt to choose and pre-book an actual scheduled transfer service time (in the case of National Express) or have an open ticket for travel (Tram and Express Train services) you won’t be asked for your flight times as these services are not affected and operated according to flight times.

  • Are there any hidden extra prices or is the amount shown the price I pay?

    • There are no hidden extra charges, you simply pay the price you are given. We don't charge any administration frees, handling fees and/ or credit card charges

      Please note that if you require a child's booster or child seat there may be an additional charge for this .

  • Should I and how do I book a child seat?

    • Both local and national laws regarding the use of child seats for infants and children vary from Country to Country.

      If you are booking a private transfer, we do recommend the use of booster of child seats for those under the age of 12, or up to 135cam, for safety purposes.

      We offer in most destinations a choice of either a child seat or a booster seat.

      In order to book these seats please contact us at reservations@looking4.com and we will advise you how to book these.

  • How much luggage can I take with me

    • If you look at the more information section (Transport Information) for each service as it advises how much luggage you are allowed per person on each of the transfers, there maybe some instances that specific luggage details are in the (Provider Information) within this section, please check both.

      Please note that for infants under 2 years old there is no luggage allowance.

  • How do I add my bike/surfboard/golf bag etc.. to my booking and how much does it cost?

    • Sports equipment such as golf clubs, surfboards and bicycles are classed as excess luggage and may be chargeable. Please contact us at reservations@looking4.com to find out the details for your specific transfer.

  • How do I find where my airport transfer bus departs from?

    • Your email confirmation details the exact location of your bus stop if you have booked a scheduled bus.

      If you have booked with the scheduled bus provider Plus Group, detailed bus stop information will be attached to your tickets, which the provider will email you within 24-hours of making your booking.

      If you are travelling on any of the UK National Express services then you can visit National Express to confirm the exact bus stop location.

      If you have booked a shuttle or speedy shuttle service, full details of how to locate the driver/provider representative will be on your confirmation email.

  • If I book a return transfer, can I choose my return pick up time?

    • For all UK National Express transfer services you can select the transfer service time at booking point, please note that it's your responsibility to book a return transfer service which allows you plenty of time for your check in. In the larger UK Cities, especially in London their peak traffic congestion time which do cause transfer services to take longer than the approximate time which are displayed, so ensure you select a time which allows for this and/or any other road delays.

      All other scheduled bus services operate to a strict timetable and will not change from these times. You will have either been allocated a fixed return schedule service or have an open return ticket whereby you can choose which service you wish to take. Please ensure if you’re travelling on an open ticket that you allow plenty of time for any traffic or unexpected delays on route.

      On Shuttle and Speedy Shuttle Transfers, your provider will advise you of your pre-arranged pick up time, you can't request a pick up time as there are other passengers to pick up from other accommodations.

      You will be advised of your return pick up time if you book any of our private transfers, the provider may allow you to change this by 10-15 minutes, however they know the roads and peak traffic times and thus we suggest to leave it to their judgement to get you to the airport at the necessary time for your return flight.

  • How do I know when my booking is confirmed?

    • You will receive a confirmation email within a few minutes of booking, this will be sent to the email address you inserted on the payment page.

      For any reason you don't receive an email then please contact us at reservations@looking4.com and we will resend you a copy.

  • How can I amend my booking?

  • Can I cancel my booking?

    • Please check our Terms and Conditions as some transfer services cannot be cancelled. Where services can be cancelled we need at least 48 hours' notice prior to your travel date and there will be a fixed cancellation fee of either £5.00 or €5.00.

  • Why can I not amend or cancel some airport transfer services?

    • Some of our Airport Transfer services cannot be amended or cancelled as they are sold at a very low or discounted price to the standard rate.

      If your plans are likely to change we recommend that you book one of the fully flexible transfer services, which will allow you to amend or cancel your booking as per our standard terms and conditions.

  • Can I cancel my booking directly with the transfer provider if I booked on your site?

    • You can't cancel your booking directly with the provider, all cancellation must be made through Looking4transfers.com and our Terms and Conditions adhered to.

About your Booking

  • What happens after I have booked?

    • You will receive a confirmation email within a few minutes of booking to the email address you inserted on the payment page.

      For any reason you don't receive an email then please contact us at reservations@looking4.com and we will resend you a copy.

  • Do I need to take my confirmation email with me?

    • In most cases your confirmation email acts as your transfer ticket so you need to have a copy to show to the driver or transfer representative. Please note that only 'some' transfer providers will accept an electronic copy shown on a tablet or phone, if you have booked a service which does, this will be shown on your confirmation email.

      In some cases you must download your tickets and print them off, or your tickets are sent to you within 24 hours of booking as your confirmation email will not be accepted as a ticket. In all cases we strongly recommend that you print a copy of your confirmation email to have at hand.

  • Where are my tickets?

    • In most cases your confirmation email acts as your ticket, please ensure that you carefully read the information on this email as it will advise you as to whether this is the case; or whether you will be sent your tickets within 24 hours of booking; or if your actual tickets are attached to this confirmation email and if this is the case you will need to print a copy of them.

  • How do I know if my booking was successful?

    • You will receive a confirmation email within a few minutes of booking to the email address you inserted on the payment page.

      For any reason you don't receive an email then please contact us at reservations@looking4.com and we will resend you a copy.

  • I have booked a single transfer to the airport, how do I find my pick up time?

    • Read through your confirmation email as this will advise you of either your pick up time, or how to find out your pick up time.

  • How long will my journey take?

    • Approximate transfer times are shown on the website, however please note that these times are 'approximate' and may depend on the amount of traffic on the roads, road incidents and/or if you are on a shared shuttle or speedy shuttle, the number of other passengers you have to wait for and the number of stops on route.

      Train transfer times quoted tend to be consistent, although note that at times they can also be subject to delays.

  • Where will I be dropped off / picked up?

    • In most cases your confirmation email will detail the meeting and drop-off points.

      Please note that both shuttle and private transfers will pick up/drop off at your accommodation or as close as possible, in certain resorts this maybe on the main road or a central meeting point as some accommodations are located down narrow streets or places where vehicles cannot access or are allowed due to restrictions in place locally.

      All scheduled and train services have 'fixed' drop off/meeting places and details of these are as per your confirmation email. Please note that if you are travelling in the UK on the National Express services, where possible we will detail your bus stop, but please use their bus stop finder if in any doubt as at times they can use temporary locations. In all National Express Bus Stations there are either information desks and/or information boards which display live departure and arrival information.

  • What vehicle will be used for my Transfer?

    • We can't confirm the exact make or model of vehicle which will be used for our private transfers, as these depend on our transfer partners in each resort and/or country. Shuttle services are usually operated in large coaches, but may be carried out in a minibus.

  • How long do I have to wait upon arrival at the airport for my transfer to depart?

    • All scheduled bus and train services will leave at their scheduled time. Shuttle transfer services will leave not later than 45 minutes (or unless otherwise stated) after you contact the transfer provider. All shuttle services will try and keep waiting times to a minimum.

      All private transfers will leave as soon as you have made contact with the driver, or transfer provider.

  • How do I find where my airport transfer bus departs from?

    • Your email confirmation details the exact location of your bus stop if you have booked a scheduled bus.

      If you have booked with the scheduled bus provider Plus Group, detailed bus stop information will be attached to your tickets, which the provider will email you within 24-hours of making your booking.

      If you are travelling on any of the UK National Express services then you can visit National Express to confirm the exact bus stop location.

      If you have booked a shuttle or speedy shuttle service, full details of how to locate the driver/provider representative will be on your confirmation email.

  • If I book a return transfer, can I choose my return pick up time?

    • For all UK National Express transfer services you can select the transfer service time at booking point, please note that it's your responsibility to book a return transfer service which allows you plenty of time for your check in. In the larger UK Cities, especially in London their peak traffic congestion time which do cause transfer services to take longer than the approximate time which are displayed, so ensure you select a time which allows for this and/or any other road delays.

      All other scheduled bus services operate to a strict timetable and will not change from these times. You will have either been allocated a fixed return schedule service or have an open return ticket whereby you can choose which service you wish to take. Please ensure if you’re travelling on an open ticket that you allow plenty of time for any traffic or unexpected delays on route.

      On Shuttle and Speedy Shuttle Transfers, your provider will advise you of your pre-arranged pick up time, you can't request a pick up time as there are other passengers to pick up from other accommodations.

      You will be advised of your return pick up time if you book any of our private transfers, the provider may allow you to change this by 10-15 minutes, however they know the roads and peak traffic times and thus we suggest leaving it to their judgement to get you to the airport at the necessary time for your return flight.

  • What happens if my flight is delayed?

    • All our private transfer providers closely monitor flight and cruise ship services in case of delays. Therefore, when you arrive your private transfer service will be ready and waiting for you. Should your delay exceed 3 hours then you may need to arrange your own transport and claim the cost back from your flight/cruise provider.

      If you have booked one of our Shuttle or Speedy Shuttle services you will be able to board the next available service. Please note that this may not be available immediately and you may have to wait several hours, or until the next day, and in areas where shuttle services are limited you may need to arrange your own onward travel.

      For all scheduled Trains, Express Trains and Trams; your ticket is an open ticket, so simply board the next available service.

      If you are on a scheduled bus service you are usually able to board the next available service, please check with your provider on arrival that there is availability on this service for you to do this.

      Looking4 regret that we cannot be held responsible for any costs incurred due to flight delays or missed travel connections resulting in poor weather conditions, state of roads or any other factors beyond our control.

  • My departure transfers service hasn't shown up, what do I do?

    • If you have waited 20 minutes after your confirmed return transfer meeting/pick up time at the correct meeting point and there is no sign of your transfer, please call your transfer provider on the resort office telephone number which is on your confirmation email. If the resort office is closed, then please call the Emergency 24-Hour telephone number.

      If your call to the provider does not resolve the issue it is your responsibility to make alternative arrangements. We will not accept any liability for costs incurred due to missed flights.

      Please ensure that you obtain a receipt for any additional costs incurred, but please note that a refund cannot be guaranteed. Should you wish to claim a refund then contact our Customer Services department upon your return. Please note that 'no' refund or additional costs can be considered without a valid receipt.

  • What happens if I leave an item or luggage in the transfer vehicle?

    • If you have left any item or luggage on a transfer vehicle, please contact the transfer provider. Any expense incurred in recovering your lost property is your own responsibility.

      Looking4.com will not be held responsible for items left on vehicles which cannot be located.

  • How can I amend my booking?

  • Can I cancel my booking?

    • Please check our Terms and Conditions as some transfer services cannot be cancelled. Where services can be cancelled we need at least 48 hours' notice prior to your travel date and there will be a fixed cancellation fee of either £5.00 or €5.00.

  • Why can I not amend or cancel some airport transfer services?

    • Some of our Airport Transfer services cannot be amended or cancelled as they are sold at a very low or discounted price to the standard rate.

      If your plans are likely to change we recommend that you book one of the fully flexible transfer services, which will allow you to amend or cancel your booking as per our standard terms and conditions.

  • What should I do if I want to complain?

    • If you are still to travel on your return service, then contact your transfer provider on the telephone number or email address provided on your confirmation email.

      Should our partner not resolve your issue to your satisfaction, please contact us at customer.relations@looking4.com.

      Please submit any complaints within 28 days of your return date as per our Terms and Conditions, complaints arising from failure to follow our terms and conditions such as not travelling with your e-ticket, failing to reconfirm your return transfer and incorrect information supplied at time of booking will not be considered.

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