1. Summary 

    1. It is important that you read and understand these terms as these will apply to bookings for Products made through the Website. They set out how you can make, amend, or cancel bookings for Products. By making a booking on the Website, you agree to be bound by these terms. 

    2. There are several important terms that you should be aware of and understand: 

      1. If you purchase any Product(s) via our Website, you will also be subject to the Product Provider Terms (as defined below). You should ensure you have read and understand the relevant Product Provider Terms for the Product that you are booking.  

      2. We only act as a booking agent for the Product Providers of any Products that you purchase through our Website. You acknowledge and agree when purchasing Products via our Website we shall not be liable to you for the supply and delivery of these Products, as this is the responsibility of the Product Provider. 

      3. Any claims in relation to the supply and delivery of Products purchased via our Website should be made against the Product Provider. The supply and delivery of these Products is subject to the Product Provider’s Terms. 

      4. If you are making a booking via our Website, you will also be subject to our privacy policy (which can be found here) and cookies policy (which can be found here).  

      5. We may amend these terms at any time and without notice, but once you have made a booking the terms which apply are those which were on the Website at the time of booking. We recommend that you always read these terms before booking, to satisfy yourself that you accept them. 

  2. Definitions 

    1. We use several definitions in these terms: 

      • Booking Confirmation means email confirmation that you receive from either us or the Product Provider after making a booking for a Product. 

      • Product means a product that is offered for sale on this Website. 

      • Product Provider means the third party who operates the Product that you are making a booking for on the Website. 

      • Product Provider Terms means the terms and conditions of the relevant Product Provider which are provided to you in the course of making a booking.  

      • Website means the website that you are making this booking on. 

  3. Who we are, and what do we do? 

    1. We are CAVU eCommerce (EMEA) Limited t/a Looking4Parking, a company registered in England and Wales with company number 07107772 whose registered office address is 6th Floor Olympic House, Manchester Airport, Manchester, United Kingdom, M90 1QX (we, us or our). Our VAT number is 707 7228 31. 

  4. Our liability to you 

    1. We only act as a booking agent for the Product Provider of any Products that you book through the Website. Therefore, you acknowledge and agree that:  

      1. We are not responsible or liable for fulfilling the Products (see paragraph 5.2.2 below), nor are we liable if any Products that you book do not meet your requirements or are not suitable for you.  

      2. We will only be liable to you for any direct losses arising from our negligence in processing your booking and subject to paragraph 4.3 below.  

    2. We do not accept any responsibility or liability for any loss or damage you may incur: 

      1. If any information that you submit on the Website (including any email address or contact number that you provide when making a booking) is not correct, complete and accurate,or if it is misleading, or if you fail to disclose any relevant facts.  

      2. In connection with the accuracy or content of any reviews of Products displayed on the Website. 

      3. As a result of any acts, omissions, errors or defaults of any Product Provider or third party who provides you with the Product(s) that you have booked through the Website. 

      4. If you have to purchase a replacement product due to the acts, omissions, errors or defaults of any Product Provider or third party who provides you with the original Product(s).  

      5. That is not foreseeable to both you and us at the point that you make your booking. 

      6. That relates your use of a product for the purposes of your trade, business, craft, or profession (including any loss of profit, loss of revenue, loss of data, or loss of earnings). 

    3. We advise that it is your responsibility to ensure you allow enough time to use the Product(s) that you have booked. 

    4. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for our fraud or for any losses which cannot be excluded or limited under applicable law.  

    5. Our total liability to you for all claims arising from the use of this Website is limited to the cost of your booking (including any booking fees) paid to us under these terms. 

  5. Products and Product Providers 

    1. Though our Website allows you to make bookings for various Products, the Products themselves are operated by various third-party Product Providers.  

    2. When you book a Product via the Website, you acknowledge and agree that:  

      1. Booking a Product creates a contract between you and the relevant Product Provider, on the conditions set out in the relevant Product Provider Terms.  

      2. The Product Provider Terms govern the provision of the Products, and are separate to our terms and conditions which govern the booking of the Products via our Website.  

      3. You have read and understood the Product Provider Terms relevant to the Product(s) booked. 

      4. Any claims you may have relating to the delivery of the Products should be made against the relevant Product Provider, and the supply and performance of the Products is subject to the Product Provider Terms.  

  6. Making bookings 

    1. Any bookings made via our Website have been accepted once you are provided with a booking reference number via a Booking Confirmation. It is important that you retain this Booking Confirmation, as it contains details on how to amend or cancel your booking (for further information on this, see section 7 below). 

    2. These terms, and the relevant Product Provider Terms, will have been accepted by you once your booking is accepted. You are responsible for supplying a valid email and we are not responsible for non-delivery of the Booking Confirmation due to transmission failure, or an incorrect email address provided by you. 

    3. All Products offered by Product Providers via the Website are subject to availability and prices displayed on the Website are subject to change. We reserve the right, without notice, to amend or discontinue the Products offered on the Website, and all bookings are subject to this right. 

    4. In the event that we are notified by a Product Provider that it is unable to accept or fulfil your booking, we will notify you and arrange for a refund to be issued to you, to be debited to the original form of payment and account which is used at time the booking was made. We shall not be liable to you for any other losses arising from the cancellation of your booking by the Product Provider.  

    5. It is your responsibility to ensure that a valid contact number (if required) and email address are provided at the time you make your booking and that you carefully read that the confirmation email provided at the time of your booking accurately describes the Product that you have booked.  

    6. Any information which you submit via the Website may be used by us or the Product Provider.  

      1. For more information on how we use your information, please see our privacy policy which can be found here

      2. For more information on how the Product Provider uses your information, please see the applicable Product Provider Terms. 

    7. For your clarity, on the sale of a Product we retain a portion of the sale price and pass the remainder on to the Product Provider. This represents our position as merely a booking agent for the Product Provider.  

  7. Prices 

    1. We are committed to providing the highest standards and the best choice of products at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances, prices may go up. 

    2. Where stated, bookings are subject to a non-refundable booking fee. 

    3. Daily prices may vary according to the date and length of stay. 

    4. Some Products may have additional surcharges associated with them. These surcharges are charged by the Product Provider independently and are payable in addition to the advertised Product price. 

    5. Special offers, vouchers and promotion codes cannot be used in conjunction with other offers or codes unless otherwise stated. 

  8. Price Check Promise 

    1. We pride ourselves on providing the best prices for the Products on our Website. We compare the prices available for our Products daily to provide you with the best available deals. 

    2. If you think that you have found the same Product for less, please let us know in writing via our contact details below.  

    3. In the event that you find the same Product for less within 24 hours of making your booking through the Website, tell us and we will match the price or refund the difference, we will also give you a 10% discount on your next booking (the Promise).  

    4. Our Promise is subject to the following conditions: 

      1. The alternative product in question must be exactly the same as the one ordered in your booking. 

      2. The Promise only applies to airport parking products. 

      3. You must contact us within 24 hours of making and paying for your booking.  

      4. Successful claims will be paid within 14 working days from the date that we confirm you claim has been successful. 

      5. Cancellation of the booking cancels your right to claim under this Promise. 

    5. The following exclusions apply to this Promise: 

      1. Prices from other suppliers that are conditional on buying other products. 

      2. Prices that are part of a customer loyalty, members, or loyalty reward scheme. 

      3. Prices that are part of a staff discount scheme. 

      4. Prices that are part of any other discount or special offer deal. 

  9. Payment 

    1. Payment must be made in advance and online. Payment may be made using one of the payment methods set out on the Website. We reserve the right to not accept your booking if your card is declined for any reason, and if the payment card has been used fraudulently or without the cardholder's permission. 

    2. All prices are quoted in the currency of the currently selected country and are shown inclusive of sales tax where applicable.  

    3. Please note that where bookings are made using a non-United Kingdom credit or debit card, your account will be debited utilising your card issuer’s applicable exchange rate on the date it processes your transaction, and you may be charged any applicable conversion charges. 

    4. We can only provide a VAT receipt where the Product Provider has agreed that we can do so and has provided us with their VAT details. Where we do not have this information, we will be unable to generate a VAT receipt for you. 

    5. Should you request a VAT receipt and we do not have the Product Provider’s agreement or information we will request the Product Provider’s agreement and details. When we receive them, we will complete your request. 

    6. Please note that we cannot guarantee that the Product Provider will agree or provide the relevant information. Should you need the VAT receipt urgently, we advise that you contact the Product Provider directly.   

  10. Amending your booking 

    1. If your booking states “NON-FLEX”, “SUPERSAVER”, “EARLY BIRD” or otherwise unamendable, then your booking cannot be amended. This is due to the conditions set by the Product Provider. 

    2. Bookings for FastTrack services and transfer services are unamendable. 

    3. Where you have purchased multiple Products as part of a bundle, you can amend the bundle by following the process set out at paragraph 10.8 below. You cannot, however, amend each individual Product in that bundle differently from the Products in that bundle. 

    4. Unless you are able to do so via the Members Area, which can be found here, you cannot amend the date that you booked to use the Product(s). If you need to amend the date of your booking, and cannot do so via the Members Area, you will need to cancel your booking and rebook for the correct date (for the avoidance of doubt, our cancellation policy set out below applies in these instances).  

    5. Unless otherwise stated, you may only make amendments to flight numbers, passenger details or numbers, or vehicle details.  

    6. If your amendment relates to a booking for a lounge, in addition to the above amendments you may be able to amend the time of your booking, this is however subject to availability of the Product Provider. 

    7. If your amendment relates to a booking for a hotel: 

      1. We cannot amend your booking time or vehicle details.  

      2. You can amend your vehicle details on arrival at the hotel. 

      3. You can also advise the Product Provider of any changes to your return dates/times on your arrival. 

      4. If your amendment relates to the room type booked, you can amend this by contacting us via the method set out at paragraph 10.10, providing that you do so with the required notice before your arrival time as set out at paragraph 10.8 below. 

    8. If you have booked a Product which can be amended, you may only amend your booking by giving at least 48 hours’ notice before the date that you are booked to use the Product.

    9. Please note that amendment requests can only be accepted during our office hours (which are Monday to Friday, 9:00am-5:00pm GMT) and remain subject to the notice period stated above. If you submit an amendment request outside of office hours, please take into account that your request will only be accepted once our office hours start. If this is less than the notice period for the product then your request will not be accepted.   

    10. If you wish to request an amendment to your booking, please contact us by: 

      1. Sending a request via the Members Area, which can be found here

      2. Emailing Customer.service@looking4.com.  

      3. Via the live chat function on our Website.  

    11. When contacting us via one of these methods, where applicable please use the email address used at the time of booking, and provide your booking reference number and details of the requested change to your booking. 

    12. All emails sent to our contact email will be responded to within 72 working hours. If your booking is for the use of a Product within the next 72 hours, our live chat is available during our office hours stated above. 

    13. Upon receipt of your amendment request, we will notify your Product Provider. Please note that fulfilment of your amendment request is subject to availability and you may be liable for additional charges depending upon the nature of your amendment request.  

    14. No amendment request is confirmed until you receive a confirmation email from us or the Product Provider. If the Product Provider is unable to accept your amendment request you will need to cancel and rebook your use of the Product(s) in question (for the avoidance of doubt, our cancellation policy set out below applies here). 

    15. You acknowledge and agree that amendments are agreed between yourself and the Product Provider with who you have booked the Products via the Website, as such we will not be liable to you if a requested amendment cannot be agreed. 

  11. Cancelling your booking 

    1. Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 states that contracts for the provision of leisure services on a specific date (or for a specific period) are exempt from the 14-day 'cooling off’ period placed on select online goods and services. The consumer 14-day cooling off period therefore does not apply to bookings made on the Website, cancellations are therefore subject to these terms. 

    2. If your booking states “NON-FLEX”, “SUPERSAVER”, “EARLY BIRD” or otherwise not cancellable, then your booking cannot be cancelled, this is due to the conditions set by the Product Provider. Some Products may have bespoke cancellation and refund rules, these can be found in the product information and your Booking Confirmation. 

    3. Our SMS confirmation service (where you can opt to receive your confirmation by mobile), is non-refundable. You must ensure that your mobile device is compatible with this service, failure to do so will not entitle you to a refund. 

    4. Where you have purchased multiple Products as part of a bundle, you can cancel the bundle by following the process set out at paragraph 11.9 below. You cannot however, cancel individual Products that form part of the bundle. 

    5. Bookings for FastTrack services are not cancellable and are non-refundable. 

    6. Booking transaction fees which are levied by banks, credit card providers, or providers of other financial services are non-refundable. 

    7. If you have not complied with any booking requirements (whether requested by us or the Product Provider), a refund for any unused Products will not be available. 

    8. No refunds are available where the date on which you are booked to use the Product has passed.  

    9. Unless otherwise stated, no refunds are available for unused or part-used Products. 

    10. If you have booked a Product which can be cancelled, you may only cancel your booking by giving at least 48 hours’ notice before the date that you are booked to use the Product.

    11. If you have purchased Cancellation Cover and wish to cancel your booking, you must do so at least 24 hours before the date that you are booked to use the Product. Cancellation Cover does not apply for bookings made the same day, booked for the following day, or for certain products where stated.] 

    12. Please note that cancellation requests can only be accepted during our office hours (which are Monday to Friday, 9:00am-5:00pm GMT) and remain subject to the above notice period. If you submit a cancellation request outside of office hours, please take into account that your cancellation request will only be accepted once our office hours start. If this is less than the notice period for the product then your cancellation request will not be accepted. 

    13. Where you are entitled to cancel your booking, you can do so by: 

      1. Emailing Customer.service@looking4.com.  

      2. Via the Members Area, which can be found here

      3. Via the live chat functions on our Website.  

    14. Please only contact us if your booking is for use within the next 7 days.  

    15. When contacting us via one of these methods please use the email address that you used at the time of booking, and quote your booking reference number. 

    16. Requests to cancel bookings are only valid if you contact us directly. Requests to cancel made to the Product Provider instead of to us directly via the contact options above are not valid. 

    17. Refunds on cancellation: 

      1. If you have cancelled your booking and have purchased a cancellation waiver, you will receive a full refund for your booking, minus the booking fee and the cost of the cancellation waiver, within 3-10 working days of the refund being processed. 

      2. If you have cancelled your booking and have not purchased a cancellation waiver, you will receive a full refund for your booking, minus the booking fee and the cancellation fee of  £9.50, within 3-10 working days of the refund being processed. 

  12. How can I complain about my booking? 

    1. If you encounter any problems with the Website, please inform us in writing by emailing customer.service@looking4.com

    2. If you encounter any problems with the Product that you have booked via the Website up to the point of using the Product, please get in touch with us by emailing customer.service@looking4.com. We will then advise you on the next steps. 

    3. If you encounter any problems with the Products during or after their use, please inform your Product Provider immediately to allow them the opportunity to address the problem. Where possible, please inform the Product Provider of the problem you are facing prior to leaving their premises. Please also notify us that you have encountered a problem, and that you have contacted the Product Provider about it, by emailing customer.service@looking4.com.  

    4. If you have not had a suitable response from the Product Provider within 7 days of your use of the Product, please notify us by emailing customer.service@looking4.com. If you do not notify us within 14 days after your use of the Product, we may assume that the Product Provider has appropriately addressed the problem. 

  13. Additional Services 

    1. If you wish to do so in the booking process, you may request that we provide an SMS text message confirmation for your booking. Please note that if you require an amendment to your booking, we will not send you another message.  

  14. General 

    1. If any provision of these terms is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these terms and the validity and enforceability of the remaining provisions of these terms shall not be affected. 

    2. These terms, together with our privacy policy and cookies policy, constitute the entire agreement between you and us relating to your use of our Website to make bookings for Products, and supersede any prior agreements.  

    3. No failure or delay by us in exercising any right under these terms will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.  

    4. Written notice shall include notice sent by email. 

    5. These terms and your access to and use of the Website shall be governed by and interpreted in accordance with the laws of England. 

    6. You can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can bring claims against you in the courts of the country you live in.