Top 10 FAQs

Please note you will also receive an email 48 hour before travelling.

This email will include your details and the most up to date information regarding the car park you have booked.

All flexible bookings can be amended. Please visit the members area to do this.

In the members area you can amend bookings, and make new bookings, and resend confirmation emails.

Supersaver, Non-Flexible and Advance Purchase products cannot be amended or cancelled as they are sold at a discounted price to the standard rate for the car park.

If your plans are likely to change we recommend that you book one of the fully flexible options, which will allow you to amend or cancel your booking as per our standard terms and conditions.

You can locate the directions for your chosen car park on your confirmation email and on our website under the 'More Info' section for that car park.

It is strongly recommended that you print out booking confirmation so you have it with you on the day of travel and return.

If you can’t print it, save your booking reference, have the email to hand on an electronic device and ensure you know how to use the service you have booked.

All car park contact numbers are on your confirmation email.

You can obtain your VAT receipt from the online members area. Simply log in with the email address that you used on your purchase and the order reference, click on 'View and Edit' and then scroll to the bottom of the page to 'Print VAT Receipt'. When you click on the link the receipt will download for you.

This can be done on previous bookings also.

Most Airport Parking is charged per day, rather than per 24-hour period.

So if you depart on a Monday and return the following Monday, your price will include the Monday you arrive at the car park.

Some on-airport car parks do charge per 24-hour time period or part thereof. Should your actual entry and exit times change from those that you have book, as this may result in your actual time in the cark park exceeding the number of days you have pre-paid for (or decreasing).

This will result in an additional charge, which will be levied by the car park upon exit or if you call us before you leave we can add this to your credit card.

Please enter the times of drop off and collection. Please allow at least 2 hours prior to your flight take off time (3 hours for long haul flights) and at least half an hour after your landing time on return.

Park Mark is an award given by the British Parking Association for safer parking.

The facility has been vetted by the Police and has measures in place to create a safer environment for both you and your vehicle.

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Our most frequently asked questions

If your booking states 'NON-FLEX' then your booking CANNOT BE AMENDED OR CANCELLED. This is due to the terms and conditions set by the car parking operator. Important: If emailing - Insert your travel date within the subject line to assist in prioritising those who are imminently due to travel. We are working through all emails as quickly as possible and would like to apologise for any delays in our response during this peak volume period. Login to view your booking