Help and Support. How can we assist you?

Top 10 FAQs

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Car Park Information

  • How does Meet & Greet parking work?
    • When you’re around 20 minutes from the airport - ring the chauffeur/driver hotline number provided in your confirmation email.

      The chauffeur/driver will direct you to the drop off point - usually right outside the departure terminal. On your return, your vehicle will be brought to meet you outside arrivals.

  • Do I have to leave my keys?
    • If you book a car park that provides valet parking or a meet & greet service, you will need to leave your keys. Any car park that asks for you to leave your keys will have a secure process for managing car keys and the security of your car. Car parks that need your keys and car parks that don’t need your keys are clearly marked on the website.
  • What does the Park Mark Award mean?
    • Park Mark is an award given by the British Parking Association for safer parking.

      The facility has been vetted by the Police and has measures in place to create a safer environment for both you and your vehicle.

  • How do I find the car park?
    • Full directions to each car park are available on the More Info pages of our search results.

      You’ll also receive full details, including directions to your chosen car park, in your confirmation email.

  • What are the car parks opening times?
    • Car Park opening times are listed on the more information page of the car park.

      Also, if your car park isn’t open for your selected times and dates, then the car park won’t show on the search results.

  • What is the longest I can park my car at the airport for?
    • For as long as you want. Search your times and dates on the website and see what car parks show up! The ones that show, you can book.
  • What is Automatic Number Plate Recognition (ANPR)?
    • Automatic Number Plate Recognition (ANPR) is a system used by some car parks to allow you to enter and exit the car park.

      Your confirmation will show if your car park uses this system. When you arrive at the entrance of the car park a scanner will read your number plate, and if you have a booking it will allow you to enter the car park.

      If you change your vehicle it is important to let us know as this could cause delays when you reach the car park.

  • Why do you need to know the number of passengers?
    • Park and Ride and most Onsite car parks run/bus shuttle transfers to and from the airport. Those services need to be aware of how many passengers they are scheduled to carry.
  • The number of people travelling has changed – does it matter?
    • Yes. Please log into the members area and amend the number of passengers.

      We’ll send the car park the updated information and you an updated confirmation email.

  • What is the Gatwick Airport Approved Operator Scheme?
    • The Gatwick Airport Approved Operator Scheme, includes car parks having been audited and inspected by Gatwick Airport, Sussex & Surrey Police and West Sussex Trading Standards to ensure we meet customer service standards.

      The car parks we sell that are part of the Approved Operator Scheme are ABC, Just Valet, I Love and Ace Meet and Greet services at LGW airport.

  • Are the drivers/chauffeurs insured?
    • All services are checked and vetted by Looking4Parking. We ensure that all services have the correct insurance and driver checks.
  • Do I have to pay extra for the shuttle?
    • Please check the ‘Additional Information’ tab of the product you are booking for information regarding extra charges.
  • I have a blue badge – can I use every parking product?
    • Please check the ‘disabled’ section for any information on blue badge parking.

      Usually it’s only onsite car parks that would offer Blue Badge parking.

  • How far is the car park from the airport?
    • That depends on which car park you go for.

      Many of our On-Site parking deals are just minutes from the departure terminal, whereas some Park & Ride packages may be a short bus ride away.

      Distances and travel times to the departure terminal are given for each product in our search results.

  • Can I take a large vehicle/trailer/motorhome/van to a car park?
    • No; airport car parks will only usually accept standard size family vehicles or smaller.
  • How do you pick the car parks you partner with?
    • Looking4Parking checks each car park to ensure they’re up to the standard we require.
  • Do you have any reviews of the car parks you sell?
    • You can find the most up to date reviews on our website.

      Once you have entered the airport, dates and times you need to obtain a quote from the homepage you will see under every car park information box a link to their Reevoo score. You can also find reviews on TrustPilot.

  • How do I leave a review?
    • You will be asked to leave a review of the Looking4Parking booking experience one day after you’ve made the booking, and on your return, you are giving the option of reviewing the service you have used. You will receive emails from our Review centres Reevoo or Trust Pilot.
  • Will there be security at the car park?
    • We only sell secure car parks. Specific security features for each car park will be listed on the more information pages of each product, and shown through symbols on the search results.
  • Do you own any car parks?
    • does not own or operate any of the car parks that advertise through our website.
  • Can I drop my car off at one airport and pick it up at another?
    • No. We don’t offer any products that do this at present.
  • How do I get to the airport from the car park?
    • All information you need to use the booking will be on the more information pages of the products on the website, and the confirmation email we send to you.
  • Can I leave things in the vehicle?
    • Any property left in the vehicle whilst it is in the car park is done so at your own risk.
  • What do I do if I can’t find the car park?
    • On your confirmation email you will find the address, sat nav information and the telephone number for the car park; you can call them to get better directions.
  • I’m here but the car park is closed, what do I do?
    • Please call the car park telephone number which you will find on your confirmation email.

      f for any reason you cannot get through to them, please call Looking4Parking’s Customer Relation’s team on 03303 334 540. Our office opening hours are 9am – 5pm Monday to Friday (excluding bank holidays).

      If you at the car park outside of these hours and cannot get hold of either the car park or Looking4Parking please find alternative parking and keep your receipts and contact us on your return.

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